Study: 85% of callers to CA Parent Youth Helpline feel ‘more positive’

The California Parent and Youth Helpline® turns five years old today – just in time for a brand new study that confirms its effectiveness.

The study, published in the Journal of Technology in Human Services, found that 85% of people felt more positive, calmer and less angry after calling in.

Lead author Elizabeth Harris, a sociology professor at Arizona State University, said that kind of result is rare in social science research.

“Parenting interventions are expensive and difficult to do,” she said. “Most interventions take months to take effect, so to be able to do an effective intervention in 30 minutes, that’s a big deal.”

The data also show about one-third of callers improved significantly on the scale – meaning they either went from making all negative statements to feeling 100% neutral, or they started off neutral and said they felt “100% positive” by the end of the call.

Parents and youths in distress can reach a trained counselor at 855-427-2736, 12 hours a day, seven days a week. Or they can reach out online at CAparentyouthhelpline.org.

Smith said the data show the helpline is especially effective at making people feel heard.

“Fifty percent of people who are lonely and isolated in their parenting role, they feel less of that by the end of the call,” she said. “So, it shows that in less than 30 minutes, it’s possible for a trained counselor to make a measurable difference.”

She explained that the research used what’s called sentiment analysis and secondary qualitative analysis, and validates the approach taken by Parents Anonymous, the group that runs the helpline.