Helpline Counselor

Location: Hybrid work, Claremont, CA
Working Hours: Full-Time and Hybrid; Monday-Friday with 2 Evenings (2:30-11pm) and weekend availability as assigned. This position does require you to work 3 days a week in office at Claremont Headquarters.

About Us:

We are a compassionate organization dedicated to supporting the empowerment journey of diverse Parents, Children and Youth though Evidence-Based Programs that ensure diversity, equity, inclusion and belonging. We offer a safe space for parents, caregivers and their children and youth to receive emotional support, guidance, and resources to help them navigate personal concerns. 

Learn more about Parents Anonymous^®:  https://parentsanonymous.org/ 

Learn more about the CA and National Parent and Youth Helplines: https://caparentyouthhelpline.org 

https://nationalparentyouthhelpline.org:

Position Overview:

Parents Anonymous Inc. is looking for an enthusiastic, caring, and compassionate mental health professional with MSW, MFT, MS or MA in Counseling or Psychology and a valid and active registration with the BBS. You will be trained to deliver Parents Anonymous Evidence-Based Programs to support diverse Parents, Children & Youth. Experience with Parents is a must as well as crisis situations.

You will be providing trauma-informed emotional support to diverse Parents, Children and Youth through calls, texts, and live chats on the California or National Parent & Youth Helpline and may be Facilitating a Free, Weekly Online or Face to Face Parents Anonymous Support Group. Trained counselors who answer the helpline engage in empathy, share self-calming, and mindfulness techniques, help Parents, Children and Youth of any age build their support system, and connect them to weekly free Parents Anonymous Groups and other services. We believe that Asking for Help is a Sign of Strength. Creating a Judgment Free and Safe space with no blaming and shaming is essential to providing evidence-based support to address trauma, stress, anxiety and any crisis or personal issue. If you are passionate about Strengthening Families and care deeply about the well-being by supporting the empowerment journey of Diverse Parents, Children & Youth you would be a great fit for Parents Anonymous Inc. Parents Anonymous provides Clinical Supervision for ACSWs, AMFTs and APCCs.

• Utilize Parents Anonymous Evidence-Based therapeutic processes to respond and assist Parents, Children and Youth through phone/texts/chats on the CA and National Parent and Youth Helpline and document interactions in database.
• Provide emotional support and locate appropriate resources in response to their issue or concern.
• Address crises like suicidal ideation, child and elder abuse and neglect with the support of your assigned supervisor and VP of Clinical Services.
• Retrieve and reply to emails and messages. Utilize a caller database to collect and document calls and outcomes.
• Document Interested parents, results of Building Family Strength Interviews and Post National Outcome Surveys, and Parents Anonymous Group Attendance in the Program Tracking System as well as participate in the Randomized Clinical Trial with strict protocols to be adhered to.
• Attend all required training and weekly clinical supervision.
• Implement all Parents Anonymous policies and procedures.
• Maintain confidentiality of all services provided.
• Engage in outreach initiatives to agencies/organizations to increase engagement of Parents, Caregivers, Children and Youth in Parents Anonymous programs.
• Perform other duties as assigned.

• Must possess a Master’s Degree in Social work, Marriage and Family Therapy, Psychology or Counseling from an accredited graduate school.
• Must be fully registered with the Board of Behavioral Sciences.
• Bilingual in Spanish and English preferred and other languages spoken is a plus.
• Must provide documentation of being fully vaccinated including at least one booster shot against the COVID-19 virus.
• Must have a minimum of 1-2 years working in social services with Parents and/or Youth.
• Must have a minimum of 1-2 years of individual or group counseling.
• Must have well-developed computer skills.
• Patient learner, high intelligence, passionate, open to feedback, and team player
• Willingness to be flexible to fulfill the requirements of the position
• Must be culturally responsive, responsible, and able to seek assistance from supervisor when crises arise.
• Must have a smartphone, reliable in-home internet access, and a private room with a door that can be closed where confidential, HIPPA-compliant conversations can be held with individuals at home.
• Must embrace the philosophy and theory of change of Parent Anonymous including mutual support, parent leadership, shared leadership, and personal growth and change.
• Attend 80 hours of Comprehensive Training on Zoom and In Person
• Must embrace and promote the Mission, Vision, and Principles of Parents Anonymous Inc.

Job Type: Full-time

Pay: $34.00 – $36.00 per hour

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance