Helpline Counselor

Location: Claremont, CA  

Working hours: Full-Time and Hybrid; Monday-Friday with 2 Evenings (2:30-11pm) and weekend availability as assigned. This position does require you to work 3 days a week in office at Claremont Headquarters.  

About Us:

We are a compassionate organization dedicated to supporting the empowerment journey of diverse Parents, Children and Youth though Evidence-Based Programs that ensure diversity, equity, inclusion and belonging. We offer a safe space for parents, caregivers and their children and youth to receive emotional support, guidance, and resources to help them navigate personal concerns.

Learn more about Parents Anonymous®:  https://parentsanonymous.org/ 

Learn more about the CA and National Parent and Youth Helplines: https://caparentyouthhelpline.org 

https://www.nationalparentyouthhelpline.org

Position Overview:

Parents Anonymous® Inc. is looking for an enthusiastic, caring, and compassionate mental health professional with MSW, MFT, MS or MA in Counseling or Psychology and a valid and active registration with the BBS. You will be trained to deliver Parents Anonymous® Evidence-Based Programs to support diverse Parents, Children & Youth. Experience with Parents is a must as well as crisis situations. 

You will be providing trauma-informed emotional support to diverse Parents, Children and Youth through calls, texts, and live chats on the California or National Parent & Youth Helpline and may be Facilitating a Free, Weekly Online or Face to Face Parents Anonymous® Support Group. Trained counselors who answer the helpline engage in empathy, share self-calming, and mindfulness techniques, help Parents, Children and Youth of any age build their support system, and connect them to weekly free Parents Anonymous® Groups and other services. We believe that Asking for Help is a Sign of Strength®. Creating a Judgment Free and Safe space with no blaming and shaming is essential to providing evidence-based support to address trauma, stress, anxiety and any crisis or personal issue. If you are passionate about Strengthening Families and care deeply about the well-being by supporting the empowerment journey of Diverse Parents, Children & Youth you would be a great fit for Parents Anonymous® Inc. Parents Anonymous® provides Clinical Supervision for ACSWs, AMFTs and APCCs. 

Key Responsibilities:

  • Utilize Parents Anonymous® Evidence-Based therapeutic processes to respond and assist Parents, Children and Youth through phone/texts/chats on the CA and National Parent and Youth Helpline and document interactions in database. 
  • Provide emotional support and locate appropriate resources in response to their issue or concern. 
  • Address crises like suicidal ideation, child and elder abuse and neglect with the support of your assigned supervisor and VP of Clinical Services.  
  • Retrieve and reply to emails and messages. Utilize a caller database to collect and document calls and outcomes. 
  • Document Interested parents, results of Building Family Strength Interviews and Post National Outcome Surveys, and Parents Anonymous® Group Attendance in the Program Tracking System as well as participate in the Randomized Clinical Trial with strict protocols to be adhered to. 
  • Attend all required training and weekly clinical supervision. 
  • Implement all Parents Anonymous® policies and procedures. 
  • Maintain confidentiality of all services provided. 
  • Engage in outreach initiatives to agencies/organizations to increase engagement of Parents, Caregivers, Children and Youth in Parents Anonymous® programs. 
  • Perform other duties as assigned. 

Qualifications:

  • Must possess a Master’s Degree in Social work, Marriage and Family Therapy, Psychology or Counseling from an accredited graduate school. 
  • Must be fully registered with the Board of Behavioral Sciences. 
  • Bilingual in Spanish and English preferred and other languages spoken is a plus. 
  • Must provide documentation of being fully vaccinated including at least one booster shot against the COVID-19 virus. 
  • Must have a minimum of 1-2 years working in social services with Parents and/or Youth. 
  • Must have a minimum of 1-2 years of individual or group counseling. 
  • Must have well-developed computer skills. 
  • Patient learner, high intelligence, passionate, open to feedback, and team player 
  • Willingness to be flexible to fulfill the requirements of the position 
  • Must be culturally responsive, responsible, and able to seek assistance from supervisor when crises arise. 
  • Must have a smartphone, reliable in-home internet access, and a private room with a door that can be closed where confidential, HIPPA-compliant conversations can be held with individuals at home. 
  • Must embrace the philosophy and theory of change of Parent Anonymous® including mutual support, parent leadership, shared leadership®, and personal growth and change. 
  • Attend 80 hours of Comprehensive Training on Zoom and In Person 
  • Must embrace and promote the Mission, Vision, and Principles of Parents Anonymous® Inc. 

Job Type: Full-time

Pay Range: $32.00 – $36.00 per hour

Expected Hours: 40 hours per week

Benefits

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Job Type: Full Time

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